We inspect our Jewelry very carefully before it is sent out to ensure customer satisfaction and gaurentee our peices %100. In the case of a macufactures defect or items returned for any reason qualitynosestuds.com must be notified within 7 days of reciept. Once we have been contacted you will receive a  RMA return authorization number. After the product is returned you will receive an exchange or merchandise credit minus shipping charges. Absolutely no returns will be accepted without a RMA.Our customers satisfaction is of utmost importance to us. If you have any questions or concerns regarding your purchase please do not hesitate to contact us at sales@qualitynosestuds.com. Please note we are not resposible for replacement of jewelry damaged by misuse or improper care.